Download Ebook Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior, by Kerry Patterson Joseph Grenny

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From the Inside Flap

"...revolutionary ideas...opportunities for breakthrough..." -- Stephen R. Covey, author of The 7 Habits of Highly Effective People "...unleash the true potential of a relationship or organization and move it to the next level...."-- Ken Blanchard, coauthor of The One Minute Manager® and The Secret: What Great Leaders Know--and Do "... the most recommended and most effective resource in my library."-- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada "...brilliant strategies for those difficult discussions at home and in the workplace..."--Soledad O'Brien, cohost of CNN's Morning Edition "This book is the real deal....Read it, underline it, learn from it. It's a gem."-- Mike Murray, VP Human Resources and Administration, Microsoft (retired) NEVER WALK AWAY FROM ANOTHER TOUCHY, CONTROVERSIAL, OR COMPLEX ISSUE--AT WORK OR AT HOME! Behind the problems that routinely plague families, teams, and organizations are individuals who either can't or won't deal with failed promises. Others have broken rules, missed deadlines, or just plain behaved badly. If anybody steps up to the issue, they often do a lousy job and create a whole new set of problems. New research demonstrates that these disappointments aren't just irritating. They're costly—sapping organizational performance by 20-50 percent and accounting for up to 90 percent of divorces. Crucial Confrontations teaches skills drawn from over 20,000 hours of real-life observations to increase confidence in facing tough issues. Learn to: Permanently resolve failed promises and missed deadlines Transform broken rules and bad behaviors into productive accountability Strengthen relationships while solving problems When you learn how to handle crucial confrontations, everything gets better.

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From the Back Cover

"Hey, if you read only one 'management' book this decade...I'd insist that it be Crucial Confrontations."--from the foreword by TOM PETERS "Revolutionary ideas...opportunities for breakthrough..." -- STEPHEN R. COVEY, author of The 7 Habits of Highly Effective People "...unleash the true potential of a relationship or organization and move it to the next level...."-- KEN BLANCHARD, coauthor of The One Minute Manager® and The Secret: What Great Leaders Know--and Do "The most recommended and most effective resource in my library."-- STACEY ALLERTON FIRTH, Vice President, Human Resources, Ford of Canada "Brilliant strategies for those difficult discussions at home and in the workplace..."--SOLEDAD O'BRIEN, cohost of CNN's Morning Edition "This book is the real deal....Read it, underline it, learn from it. It's a gem."-- MIKE MURRAY, VP Human Resources and Administration, Microsoft (retired) NEVER WALK AWAY FROM ANOTHER TOUCHY, CONTROVERSIAL, OR COMPLEX ISSUE--AT WORK OR AT HOME! Behind the problems that routinely plague families, teams, and organizations are individuals who either can't or won't deal with failed promises. Others have broken rules, missed deadlines, or just plain behaved badly. If anybody steps up to the issue, they often do a lousy job and create a whole new set of problems. New research demonstrates that these disappointments aren't just irritating--they're costly--sapping organizational performance by 20 to 50 percent and accounting for up to 90 percent of divorces. Drawn from over 10,000 hours of real-life observations, Crucial Confrontations teaches skills to increase confidence in facing tough issues. Learn to: Permanently resolve failed promises and missed deadlines Transform broken rules and bad behaviors into productive accountability Strengthen relationships while solving problems

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Product details

Paperback: 284 pages

Publisher: McGraw-Hill; 1st edition (August 26, 2004)

Language: English

ISBN-10: 9780071446525

ISBN-13: 978-0071446525

ASIN: 0071446524

Product Dimensions:

6 x 0.7 x 8.9 inches

Shipping Weight: 1.2 pounds (View shipping rates and policies)

Average Customer Review:

4.5 out of 5 stars

156 customer reviews

Amazon Best Sellers Rank:

#43,972 in Books (See Top 100 in Books)

Seriously good read. This book is based on extensive research. They followed over 25,000 people over 2 decades in multiple industries to come up with the best practices based on both the good and the bad. It gets 5 stars for a few reasons. First, it's not dry in the least. Patterson, Grenny, McMillan, and Switzler have compiled their methodology in an enlightening and often amusing way. I found myself laughing at their occasionally sarcastic undertones. However, the message was not sarcastic. Second, this book challenges you to find that space between cause and effect and fill it with as much information as possible, while getting yourself in control. The CPR method of content, pattern, and relationship really helps to pull the details of the confrontation into focus. It helps you deliver an effective message to the individual in your crucial confrontation which highlights the "real" issue and seeks a meaningful and effective end to it all. They challenge you to work on yourself first by mastering your story. In short, they tell you that before you go on a rampage and mow down the assailant, you must recognize that there is more to the story. For example, in order to understand the entirety of the situation, one of the many things you must do is to create a safe environment where the individual can open up and explain the rest of the story. This book goes beyond simplistic ideas of how to handle crucial confrontations. It breaks down what you need to do, gives you multiple examples, and emphasizes follow-up. Without follow-up, history is doomed to repeat itself regardless of circumstance. They incorporate the need for motivation, making it easy for the individual in question, staying focused and flexible due to emergent issues, etc. For some, this is common sense. If that is you, we need more people like you. For the majority of us, this is news! The message of this book is only useful if you can follow their advice and move forward with a cool head.Don't read any reviews with negative commentary. This book is necessary for everyone in leadership and management. It is necessary for anyone who deals with other human beings. In short, it takes what confrontation skills you've assimilated over the course of your life and sharpens and adds to them.

In an engaging and entertaining style, the authors trick their readers into learning how to engage in crucial confrontations that enable them to meet their goals and maintain healthy relationships. The authors begin by defining what they mean by crucial confrontations and then teach us what to do before, during, and after them. The book is loaded with stories and dialogues that illustrate each step of a crucial confrontation. The humor sprinkled throughout makes this book not only an informative, but also an enjoyable read.

As a consultant, I must deal with crucial confrontations on a regular basis. The problem has been in my teaching the art of dealing with these confrontations to others. And since teaching is a major part of my profession, my inability to teach this art to others became very frustrating for me. Then I discovered this book. Wow! Yes, there are small sections of the book that belabor points and repeats things, but overall, you cannot go wrong with both reading this book and making your frontline management team read it as well. It is an easy to grasp and understand, well explained, and professional methodology for effectively dealing with issues. If you are in a management or supervisory position at any level, or expect to be, by all means, Read This Book. It is well worth the investment of both your time and money.

Having read both this book and "Crucial Conversations" more than once, let me say that they are both worth reading more than once! In its latest reading, I used this book for a book study at work, guiding my team (I'm their boss) through the book and the lessons in the book. The team had been largely dysfunctional, had serious problems with communication, apparently had no idea of how to deal with confrontations, and might very well have imploded completely. Over the course of a few months, we read this book chapter by chapter (with some breaks), discussed each of the lessons, and started to put them into play.Today, the team communicates far better, has become highly functional, has improved their interpersonal skills, and are a joy to work with.Several of the team said that they were already starting to put some of the things they'd learned into practice in their personal lives, and I can see them applying them at work daily.The lessons that you can glean from this book are HUGE. If you find yourself struggling to have real conversations about issues small and large, if you have a relationship that is in some jeopardy, or if you just want to be more effective in a leadership or teaming role, read these books.For instance, the idea of mastering your stories... what is it that you assume about the motivations of the other person, and how do those assumptions generate feelings which drive YOUR behaviors? Learning about your "stories", how to discuss them with others, and how that affects you could be the start of something wonderful for you.Read these books. Now.

I am a Superintendant for a Class 1 Railroad. Recently I was introduced to Crucial Conversations in a Managment training class. I soon after came home a purchased. As a Manager of many people from all different walks of life, it's a must to be able to communicate effectively while remaining politically correct. While no book has all the answers this one helps you understand how and what to say to a number of different situations. I find my self going back and referencing it to help me through difficult events when dealing with co-workers and subordinates.

This is a book that should be on every (project) managers bookshelf. I give this book away as a participation reward in my management training seminars. The book will help just about anyone develop good strategies for having those confrontational discussions that are absolutely necessary to be an successful manager/leader. This book, and it's companion, "Crucial Conversations" are worth multiple readings.

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Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior, by Kerry Patterson Joseph Grenny PDF

Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior, by Kerry Patterson Joseph Grenny PDF

Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior, by Kerry Patterson Joseph Grenny PDF

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Ebook Download , by Nicole Fox

Ebook Download , by Nicole Fox

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, by Nicole Fox

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Product details

File Size: 3406 KB

Print Length: 176 pages

Publication Date: February 27, 2019

Sold by: Amazon Digital Services LLC

Language: English

ASIN: B07PC1LPXW

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Amazon Best Sellers Rank:

#775 Paid in Kindle Store (See Top 100 Paid in Kindle Store)

This book was pretty bad. Typos go with the territory in some books but these were awful. It was hard to figure out who the author was talking about 1/2 the time. The he/she, his/her mistakes were ridiculous. What was the point of introducing Madelyn’s family once and never reading about them again? Unsafe sex? Really? Between a lawyer and a mob boss no less?! Yuck. Because Enzo was sexy, an up and coming lawyer decided to possibly throw away her future and break the law, including but not limited to committing perjury? Completely unbelievable. Insta-love, marriage and babies, when a few pages prior Enzo was debating on killing Madelyn? Not likely. All in all, this was a pretty terrible book and complete waste of time. Do not recommend.

WOW amazing read by Nicole Fox. Enzo dark Mafia Boss and Madelyn the lawyer assigned to his case. Engaged in a hot steamy passionate relationship that put her in danger. This is dark romance with danger lurking around the corner with intense, intriguing, hot chemistry between the two main characters and a cast of secondary characters that add to the story.Fast paced storyline with likeable characters that come to life and keep you intrigued and turning the pages rapidly and rooting for their HEA❣️❣️Explosive 🔥chemistry with an intense, undeniable connection 💞If you love smoking HOT, Raw, Uncontrollable Insta-Love, you will love this book!! A must read.Grab your copy today and start reading. Enjoy happy reading 📚"I received an ARC and I am leaving a voluntary review."

This is another book in the Marino Crime series. This story follows Enzo and Madelyn. Enzo is know as a very dark mafia boss. Madelyn gets i to a bit of trouble and she is assigned as Enzo’s lawyer by her firm. Once Enzo meets Madelyn he decides he has something more in store for her and his mind won’t be changed leaving her without many options. Some twists and turns to keep you interested. A decent read. I voluntarily received an arc copy of the book.

So, when Nicole asks you to review one of her books, sit back relax and enjoy the ride! The story is a page turner, full of mysteries and drama. that will keep you captivated and invested in their story. Madelyn is a lawyer and was assigned Enzo Marino`s case . The story is dark, gritty and yet you get pulled into this amazing story for which I reviewed an arc with a lot of pleasure.

***I voluntarily reviewed an Advanced Reader Copy of this book.*** 4.5 stars. He made her an offer she really couldn't refuse. Good book. Really enjoyed the plot line and was so hooked I had a hard time putting it down to the point that I "had" to finish it the same night. Needless to say, the next morning was a bit rough, but definitely worth it!

This is a another amazing story by Nicole Fox. This is a brilliant dark mafia romance that I couldn't put down. It has a brilliant storyline that I absolutely loved. The chemistry between them sizzles throughout this story. A fantastic story that I would absolutely recommend.I voluntarily review advance reader copy of this book from the author.

Enzo is a dark mafia boss, and Madelyn is a lawyer who is assigned to his case by her firm. This is a well written story which is steamy and action packer, which all had me intrigued and hooked throughout, and I cannot wait to read more from this talented author, whose work I recommend for all.

I absolutely loved reading my arc copy of Enzo by Nicole Fox. This book is amazing and will keep you completely captivated. The story was full of action and excitement with plenty of heat. The characters were phenomenally written with unmistakable chemistry. This is an absolute must read.

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PDF Ebook A March to Madness: The View from the Floor in the Atlantic Coast Conference, by John Feinstein

PDF Ebook A March to Madness: The View from the Floor in the Atlantic Coast Conference, by John Feinstein

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A March to Madness: The View from the Floor in the Atlantic Coast Conference, by John Feinstein

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Amazon.com Review

In terms of work ethic, John Feinstein is the sports equivalent of Stephen King: he's tireless, prolific, and multifaceted. With a past-performance line that includes A Season on the Brink, A Good Walk Spoiled, and A Civil War, he's regularly in the running for his genre's MVP. A March to Madness, which chronicles the 1996-97 Atlantic Coast Conference's ineluctable journey to March Madness, continues his string. Exhaustively reported, and penned with as much poignancy as panache, it's the story of the most competitive college basketball conference in the U.S., filtered through the eyes--and complex lives--of its head coaches. Coaching young in-your-faces is never easy; it's even harder in a pressure cooker such as the ACC, where expectations are enormous, winning is essential, and an NCAA tournament bid is requisite for survival. Feinstein had remarkable access to his high-profile, high-strung subjects, such as Dean Smith, Bobby Cremins, and Mike Krzyzewski, and the drama he records is every bit as fast-paced and stunning as a close Duke-North Carolina game with the final seconds ticking off the clock.

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From Library Journal

The list of great sports books about anything but baseball is limited, but Feinstein (A Civil War, LJ 10/1/96) has increased it by one with this tour-de-force. Similar to his book about Indiana University Coach Bob Knight, A Season on the Brink (S. & S.,1988), Feinstein's latest covers one year with all of the teams in the perennially powerful Atlantic Coast Conference. After introducing each of the schools, their teams, their coaches, and their expectations for the 1996/97 basketball season, the book describes their progress week by week, culminating with Dean Smith's run to the NCAA Final Four. Such a detailed accounting of a sports season could seem interminable to readers, but Feinstein has again produced a narrative that is not only interesting but often exciting. He conveys the exhiliration of a road conference win and the gloom of a home loss. This book should appeal to all readers, not just to sports fans. Highly recommended for all libraries.?William O. Scheeren, Hempfield Area H.S. Lib., Greensburg, Pa.Copyright 1998 Reed Business Information, Inc.

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Product details

Hardcover: 464 pages

Publisher: Little Brown & Co; 1st edition (January 1, 1998)

Language: English

ISBN-10: 9780316277402

ISBN-13: 978-0316277402

ASIN: 0316277401

Product Dimensions:

6.5 x 1.5 x 10 inches

Shipping Weight: 1.7 pounds (View shipping rates and policies)

Average Customer Review:

4.3 out of 5 stars

25 customer reviews

Amazon Best Sellers Rank:

#695,432 in Books (See Top 100 in Books)

One might even call this book a crib sheet for pre-game and half time pep talks, but Feinstein also does his usual excellent job of "getting to know" the players, coaches and personalities. You'll get to know them too in this inside the lockerroom, season-long report.Feinstein's style is very easy to read and this book would be interesting to people from a sociological perspective in addition to those who are basketball junkies like myself. Does the NCAA and its member institutions exploit athletes? Where did the fun go from the game--playing is a privilege and the competition in an of itself, along with a scholarship should be enough. Feinstein tackles these topics again in his more recent book The Last Amateurs.This is a very worthwhile read and more evenhanded and "fair" to the participants than A Season on the Brink. In fact Dean Smith would not let the author have the same access as every other coach b/c Feinstein is a Duke alum. And that is precisely why the Duke-UNC is one of the top 3 college sports rivalries.

I have read several books written by coach K and as I am a Duke fan and none of these books have come close to John Finesteins "A March to Madness". If you are a fan of any team in the Atlantic Coast Conference that was actively a member of the conference of from the late 70's thru the late 90's, this is the book for you. Finestein spends time with the all the coaches and teams in the Atlantic Coast Conference and really gives a birds eye view for all the teams, coaches, and players. There is something for every ACC fan in "A March to Madness." It is really funny and interesting and it takes me back to a great era in ACC basketball. Best ACC basketball book I have read to date.

Enjoyed it a lot, like his writing.

Enjoyed this book very much even though its probably 20 years old. Gives good insight into the ACC. Feinstein is a great author.

excellent

I'm not a college hoops fan, but having come from the University of Connecticut (back when winning the NIT was a big deal for us), I figured I should try to read something about the sport that has come to define my alma mater.I chose well. No, UConn is not a part of the Atlantic Coast Conference, the subject of this season-long profile by John Feinstein. But Feinstein gives a solid appreciation for what college basketball is all about through the experiences of the coaches, players, refs, execs, and fans active in the ACC, which Feinstein claims is perhaps the most competitive b-ball conference in Division 1, year in and out. "Let down just the slightest bit and you become instant roadkill," he writes.Feinstein gives you a sense of the different coaching styles at play here, from Dean Smith's traditional approach at North Carolina to Rick Barnes' cut-up quirkiness at Clemson to Dave Odom's huggy-bear avuncularity at Wake Forest. He relates tales about the history and folklore of the conference that make one feel like an instant Dick Vitale just from reading them, even if the terms "traveling" and "charging" make you flash on American Express. Most importantly, he writes a book that really opens up the world of college basketball to the more casual fan, or even curious non-fan.That's what I liked the book. I read it, relished it, and enjoyed it with practically no knowledge of the sport going in. The way Feinstein writes about how different refs call different fouls, for example, was both illuminating and entertaining reading.Feinstein also writes candidly about contracts, recruiting, marriages (failed and successful), burnout, death, and all the other factors that affect college coaches. Players are less the focus, and I get the feeling that Feinstein speaks from personal experience late in the book when he speculates about how an inability to relate to his young players may have moved Dean Smith to retire at 66. The absence of a players' perspective is unfortunate, but it kind of follows with the focus of the book being on the nine coaches, seven of whom gave Feinstein total access.Feinstein obviously worked hard, and at times his narrative seems to be everywhere at once. Really great work on game descriptions, too, the way he uses them judiciously to punch up the storyline without letting them overtake the rest of the book.Finally, this is a must-read for fans of Duke and their coach, Mike Krzyzewski. Krzyzewski comes off the best in this book, and while some charge Duke grad Feinstein with bias, the truth is Krzyzewski has the most to offer, both as a man and as a coach. The story of his "drawing the line" before a big game with North Carolina is worth the price of the book by itself. Between him and Dean Smith, I'm surprised Feinstein had time at all for poor Pat Kennedy of Florida State, but he works hard at balance.What most comes across in this book is the amazing drive of the people involved. "If you're good enough to reach a goal, then there's still someplace else to go," says Maryland coach Gary Williams. "You don't just stop. You keep trying to be better."There are minor holes in "A March To Madness," but what makes it great is the fact its author shares Williams' passion for excellence. There's no let up.

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A March to Madness: The View from the Floor in the Atlantic Coast Conference, by John Feinstein PDF

A March to Madness: The View from the Floor in the Atlantic Coast Conference, by John Feinstein PDF

A March to Madness: The View from the Floor in the Atlantic Coast Conference, by John Feinstein PDF

A March to Madness: The View from the Floor in the Atlantic Coast Conference, by John Feinstein PDF

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Free Download Dan Appleman's Visual Basic Programmer's Guide to the Win32 API

Free Download Dan Appleman's Visual Basic Programmer's Guide to the Win32 API

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Dan Appleman's Visual Basic Programmer's Guide to the Win32 API

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From the Back Cover

Quickly harness the full power of the Windows(R) 32-bit operating system using Visual Basic. This best-selling guide covers every key element of the core Win32 API--from Windows management and drawing operations to advanced process control and interprocess communication techniques. Dan Applemen shows you how to translate C and C++ based Win32 documentation to Visual Basic, how to port 16-bit applications to 32-bits, and how to design applications to run on different versions of Windows.

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Product details

Paperback: 1550 pages

Publisher: Sams; 1 edition (February 12, 1999)

Language: English

ISBN-10: 0672315904

ISBN-13: 978-0672315909

Product Dimensions:

7.3 x 2.2 x 9.2 inches

Shipping Weight: 5 pounds (View shipping rates and policies)

Average Customer Review:

4.1 out of 5 stars

33 customer reviews

Amazon Best Sellers Rank:

#1,910,164 in Books (See Top 100 in Books)

Personally I think this book should be on every desk of every Visual Basic programmer. I think that it is laid out well and the examples in the book are easy to follow. This is not a book that you read before bed or that will keep you up at night with the plot twists but it does what it says. Essentially this is a refrence book on the applications programmers interface which is the backbone of the Windows OS. This is an updated version of the book meant for VB6 users but it could be used by older versions of the lanquage. Essentially it is *the* book to have if you are serious about VB6 programming.

I would not think of doing without Dan's API guide.I started Windows in 1991 with C and SDK. In those days you had to learn the API to get your work done. But, after VB 3.0, I got completely away from C and intimate knowledge of the API. Dan's book de-mystifies the Win32 API.New and intermediate VB programmers will find his explanations easy to follow. Dan tells you why things work the way they do and warns about any pitfalls using VB for API calls. (There are not many problems, but they do exist.)I you have not got this book and you are serious about VB, I recommend you get it.

(((Warning))) There are Bonus Chapter and Utilities Tools in CD-Rom, which not in the book.Beware , Buying the this book without CD-Rom.

The description of the book was accruate. A nice big book with plenty of examples to put to use immediately.

This book is great! Covers a lot on the windows 32bit API, nice.

I bought a used copy. It came complete with the cd-rom and was in good shape. The book contains al the ins and outs you may need. Just perfect!

The book is new.(NEW) I like it, because the book is new as describe But the packing is not good, because the CD is cracked.(can not use) Anything else is good.

Disclaimer: our public library only had the edition for VB4 (1996, I think), and the CD was mostly unreadable so I couldn't get to many of the examples.I've programmed in more than half a dozen languages on at least as many machines and I didn't think this book was as great as everyone here is making it sound. Maybe the newer edition is a lot better. I thought the author couldn't decide whether he wanted to give an exposition on how Windows works or on what his example programs were all about, or provide a thorough reference on API function calls. The compromise approach -- a little of both -- didn't seem very satisfactory.The pages of code were both mind-numbing and needless. The chapter on memory explained how to get memory, but had nothing on what to do with it once you got it! The function reference sections, which could have been the basis for a really excellent book, were too short and cryptic. I found his writing style confusing in spots and there were numerous digressions before he actually got to the topic of the section heading. Maybe this is the best book on this subject out there (as some seem to think), but it only rated about a 6 out of 10 on an absolute scale for programming books and seemed to need a serious re-writing to excise the needless repetition (and re-repetition). There were several topics I wanted info on which were nowhere to be found. A 1200 page book should be better IMO. Perhaps beginning API programmers will get a lot out of it. 3 1/2 stars.

Dan Appleman's Visual Basic Programmer's Guide to the Win32 API PDF
Dan Appleman's Visual Basic Programmer's Guide to the Win32 API EPub
Dan Appleman's Visual Basic Programmer's Guide to the Win32 API Doc
Dan Appleman's Visual Basic Programmer's Guide to the Win32 API iBooks
Dan Appleman's Visual Basic Programmer's Guide to the Win32 API rtf
Dan Appleman's Visual Basic Programmer's Guide to the Win32 API Mobipocket
Dan Appleman's Visual Basic Programmer's Guide to the Win32 API Kindle

Dan Appleman's Visual Basic Programmer's Guide to the Win32 API PDF

Dan Appleman's Visual Basic Programmer's Guide to the Win32 API PDF

Dan Appleman's Visual Basic Programmer's Guide to the Win32 API PDF

Dan Appleman's Visual Basic Programmer's Guide to the Win32 API PDF

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